Information Technology - Third Party Service Management

01 Feb 2007
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The Institute's need to assure that services provided by third parties meet business requirements requires an effective third-party management process. This process shall be accomplished by clearly defining the roles, responsibilities and expectations in third-party agreements as well as reviewing and monitoring such agreements for effectiveness and compliance.

This policy helps ensure effective management of third-party services and helps mitigate business risk associated with non-performing suppliers. These benefits are realised by establishing relationships and bilateral responsibilities with qualified third-party service providers and monitoring the service delivery to verify and ensure adherence to agreements.



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