Hospital care for people with cancer
The Patient Perspectives report, developed with the Bureau of Health Information, is the first time a focus has been placed on the survey results of patients with cancer in NSW. It captures the reflections of almost 6,500 patients with cancer and will inform efforts to improve their care.
Almost 6,500 patients with cancer provided their input for this report. Overall, people with cancer were more positive than other hospital patients for most areas of care, particularly for timeliness of admission and continuity of care.
Key findings were:
- Almost 1 in 5 patients with cancer were not told about medication side effects and what to watch for.
- 7 in 10 patients said they were definitely involved in care decisions.
- 8 in 10 patients said they always had trust and confidence in doctors and nurses.
- 9 in 10 patients said they were always treated with respect and dignity
- 8 in 10 patients said the time they waited to be admitted to hospital was ‘about right’.
- Most patients said care they received definitely helped them.
- Southern NSW had results significantly more positive than the whole state for 21 questions, while South Western Sydney had results that were significantly less positive than the rest of the state for 9 out of 37 questions.
- Three quarters of patients said completely adequate arrangements were made for services needed after discharge
- Only half of people said they were always able to get assistance from hospital staff in a reasonable timeframe
Patients are primary participants in, and witnesses of the care provided in hospital. Giving voice to people living with cancer who receive treatment in public hospitals sheds light on the overall performance of hospitals and local health districts in delivering care that responds to their expectations and needs. It also enables us to assess more specifically areas where care for people living with cancer could be improved.